Exchange and Returns Policy
At The Islamic Attire, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free exchange and returns within a specified timeframe. Please read our exchange and returns policy carefully to understand your options and the process.
Eligibility for Exchange and Returns:
- To be eligible for an exchange or return, items must be unused, unworn, and in their original condition with all tags attached.
- Items must be returned within [X] days of the delivery date.
Excluded Items:
- Certain items may not be eligible for exchange or return due to hygiene reasons or other restrictions. These include but are not limited to:
- Undergarments
- Swimwear
- Personalized or custom-made items
Exchange Policy:
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team within the specified timeframe.
- Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit may be offered as an alternative.
Return Process:
- To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.
- Once you receive the RMA number, securely package the item(s) you wish to return along with the original packaging and any included accessories.
- Include the RMA number on the return package.
- Ship the return package to the address provided by our customer support team.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return package.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X] business days for the refund to be processed after we receive and inspect the returned items.
- Refunds are subject to deduction of any applicable restocking fees, return shipping costs, or discounts used at the time of purchase.
Store Credit:
- If you prefer, we can issue store credit instead of a refund, which can be used towards future purchases on our website.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately for assistance.
- We may require photographic evidence of the damage or defect for verification purposes.
Contact Us:
- If you have any questions or concerns regarding our exchange and returns policy, please don’t hesitate to contact our customer support team at [insert contact information].
Disclaimer:
- The Islamic Attire reserves the right to update or modify this exchange and returns policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
Thank you for choosing The Islamic Attire. We appreciate your business and look forward to serving you again in the future.